Learner Support

The New Zealand Mines Rescue Service is committed to ensuring our learners receive the support they need.

Pastoral Care Code

We are proud to be a signatory to the Pastoral Care Code, and take our obligations under the Code very seriously.

Under the Code, we can help you to:

• Be safe, both physically and mentally.

• Feel respected and accepted for who you are.

• Feel supported in your learning and wellbeing.

• Stay connected to your social and cultural networks.

• Have your say in decisions about services.

If you would like support in any of these areas, feel free to contact us at training@minesrescue.org.nz.

Complaints

We take concerns and complaints seriously.  If you have a complaint, first talk with your trainer. If it is not resolved, you can lodge a complaint with Mines Rescue using the form below.

Mines Rescue Complaints Form

Lodge a Complaint with NZQA

If you are unhappy with the result of Mines Rescue's complaint process, click here for the NZQA process to lodge a complaint.